+ 200 Free Spins on first deposit
Privacy Policy
This Privacy Policy explains how Rabona Casino may handle personal information when you visit the website, create or use an account, contact support, or otherwise use the available services. It also explains the choices and data rights that may be available to players in Australia.
Try Something New
Coin Gobbler Dice Edition
amusnet
Spirit Hunters
swntt
Battle Rage
truelab
Spooky Jokers SuperRoll
flatdog
Imperial Palace
redtiger
Clover Lady
voltent
1. Information we may collect
To provide an online casino service, Rabona Casino may collect and use different types of information about players and visitors. The information collected will depend on how you use the website, the features you access, the checks that apply to your account, and the choices you make. You may not be able to use certain account or payment features if the information needed to provide them is not supplied.
Review contents
Account and contact information
When you register or manage an account, we may handle details such as your name, date of birth, residential information, username, account credentials, contact details and communication preferences. We may also keep records of communications with you, including requests made through customer support, questions about your account, and information provided when resolving an issue. These records help us administer the account, respond to enquiries and maintain accurate service records.
Verification and identity information
We may request information or documents needed to confirm identity, age, account ownership, source of funds or other details relevant to account and payment checks. This can include identification documents, images, information used for verification and records of the outcome of a review. Verification information may be handled to help prevent fraud, protect players, meet applicable obligations and maintain the security of the service.
Payment and transaction information
We may handle information about deposits, withdrawals, wagers, account balances, bonuses or other account activity where relevant to providing the service. Payment providers may process payment details on their own systems. Depending on the payment method, Rabona Casino may receive information such as a payment reference, transaction status, payment method, partial payment details and records needed to reconcile an account. We do not need to store every complete payment detail ourselves for a transaction to be processed.
Device, usage and cookie information
When you visit or use the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device characteristics, language settings, pages viewed, access times, referring pages, approximate location derived from technical information and information about how the website is used. We may also use cookies and similar technologies to remember preferences, support account functions, help keep the website secure, understand usage and improve performance.
Information may be collected directly from you, automatically when you use the website, or from service providers that help with verification, payments, security, analytics or other functions. Where information is obtained from another source, it may be combined with information already associated with your account when this is reasonably necessary for service operation, security or compliance.
2. How and why information is used
Personal information may be used for purposes reasonably connected with operating an online casino website and providing services requested by a player. We aim to use information only where there is a relevant reason to do so, such as providing an account feature, protecting the service, responding to a request or meeting an applicable obligation.
- To create, operate, maintain and secure your account.
- To process deposits, withdrawals and other account transactions.
- To confirm identity, age, account ownership and eligibility where checks are required.
- To carry out anti-fraud, anti-money-laundering, security and risk checks.
- To detect unusual, unauthorised or potentially harmful activity.
- To provide customer support and investigate complaints, disputes or technical problems.
- To communicate with you about your account, service notices, security matters and other important information.
- To send marketing communications where permitted and where you have provided the required consent or another valid basis applies.
- To improve website functionality, user experience, service reliability and internal processes.
- To create reports and statistics using aggregated or otherwise limited information where appropriate.
- To comply with legal obligations, official requests and record-keeping requirements.
- To establish, exercise or defend legal rights and protect the safety, property and integrity of the service.
Information may be combined from different parts of the service where this is reasonably necessary for account administration, verification, security, support or compliance. For example, transaction records may be reviewed together with account and verification information when investigating a payment issue or unusual activity. We may also use automated tools or checks to help identify risk, prevent fraud or support account decisions. Where an automated process has a significant effect on you, you may contact us to ask about the matter and provide relevant information for review.
Sharing information with other parties
Personal information may be shared with service providers and professional advisers that help operate the website. Depending on the service being provided, these parties may include payment processors, identity and verification providers, fraud prevention services, information technology and hosting providers, customer support tools, analytics providers, security services, auditors and organisations assisting with legal or compliance requirements. They should only receive information relevant to their role and may be required to protect it.
Information may also be disclosed where necessary to respond to a lawful request, meet a legal or regulatory requirement, prevent fraud or other unlawful conduct, protect a person from harm, enforce applicable terms, or protect rights and property connected with the service. If a service provider is located outside Australia, information may be processed or stored in another country. The protections applying to information can vary depending on the location and provider involved.
3. Cookies, marketing and security
Cookies and similar technologies
Cookies are small files or pieces of information stored on a device when a website is visited. Some cookies are necessary for core functions, such as keeping an account session active, remembering settings, supporting security and helping a page load correctly. Other cookies may help us understand website use, measure performance, remember preferences or support relevant communications.
You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block some or all new cookies, or receive a notification before a cookie is saved. If cookies are disabled, some website functions may not work as intended, and account or security features may be affected. Browser settings and available controls differ between devices and browsers.
Marketing communications
Where marketing communications are sent, they may include information about services, features, promotions or other updates that may be relevant to players. You can withdraw consent to marketing at any time by using an unsubscribe option included in a marketing message, changing available communication preferences, or contacting us using the details in the data rights section below. Withdrawing consent does not affect processing already carried out lawfully before consent was withdrawn.
If you opt out of marketing, we may still send essential service messages, including account, security, transaction and support communications. These messages are needed to operate your account or respond to matters you have raised and are separate from promotional communications.
Security
We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Examples may include access controls, secure account processes, monitoring, staff or provider permissions, and measures designed to protect information during transmission and storage. No website, electronic communication or storage system can be guaranteed to be completely secure.
You should keep account credentials confidential, use a secure device, avoid sharing access with other people and contact support promptly if you suspect unauthorised account activity. We may ask for information to confirm your identity before discussing account details or making changes, helping to protect your account from unauthorised access.
4. Storage, retention and account closure
Personal information may be stored in electronic systems operated by Rabona Casino or by service providers working on its behalf. Information may be accessed by authorised people or providers who need it for account operation, support, security, verification, payment processing, compliance or other purposes described in this policy.
We keep information for as long as it is reasonably needed for the purposes explained in this policy. The appropriate period may depend on the type of information, the reason it was collected, whether there is an open account or unresolved issue, security needs, dispute handling, and applicable legal or operational requirements.
Closing an account does not always result in the immediate deletion of every record. Some account, verification, payment, transaction, communications and security records must be kept for a period required by law, even after an account has been closed. Records may also need to be retained for legitimate security, dispute resolution, fraud prevention or compliance purposes.
After the relevant retention period, information may be deleted, anonymised, securely destroyed or retained in a restricted form where appropriate. If information is no longer needed, reasonable steps may be taken to remove it or prevent it from being used for unrelated purposes. Back-up copies may remain for a limited time as part of ordinary security and recovery processes, subject to applicable safeguards.
Retention and deletion decisions may vary depending on the type of record and the reason it is held. A request to delete information therefore may not apply to every record immediately. Where information must be retained, access and use may be limited to the purposes that require continued storage.
5. Your privacy rights and how to contact us
Depending on your circumstances and applicable requirements, you may have rights in relation to personal information held about you. These rights can be subject to exceptions, verification steps and limits where information must be retained or where providing it could affect the rights, safety or security of another person.
- Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that information.
- Correction: ask for inaccurate, incomplete or out-of-date information to be corrected.
- Deletion: ask for your data to be deleted where there is no continuing reason to retain or use it. Deletion may not be available for records that must be kept by law or are needed for legitimate security, dispute or compliance purposes.
- Marketing consent: withdraw consent to marketing communications at any time. This does not affect processing already carried out lawfully before consent was withdrawn and does not stop essential account or service messages.
- Information about use: ask for general information about how your personal data is collected, used or shared.
- Privacy concerns: raise a question or complaint about the way your personal information is handled.
Making a data request
To exercise your rights, including access, correction or deletion of your data, to withdraw consent to marketing, or to ask a privacy question, contact support@rabona-casino.best. Please describe your request clearly and include enough information for us to understand which account or records it concerns. We may need to verify your identity or account ownership before responding, particularly where the request involves access, deletion, account security or sensitive information.
You can use the same contact email to ask us to correct information that is inaccurate or incomplete. If you want to stop receiving marketing, you may also use an unsubscribe option in the relevant message or change any available communication preferences. A request to withdraw marketing consent does not affect essential communications about your account, transactions, security or support.
We will review requests and respond within a reasonable timeframe, taking account of the nature and complexity of the request. If we cannot fulfil all or part of a request, we will generally explain the reason, subject to any restriction on providing that explanation. You may contact us again if you believe information held about you is inaccurate, if you have concerns about how it has been handled, or if you want to raise a privacy complaint.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The updated version will be made available on the website with a revised date or other notice where appropriate. You should review this page periodically so you remain informed about how information may be handled. Continuing to use the website after an update may indicate that you have read the revised policy, subject to any rights or consents that apply.
